Privacy Policy

1. Information We Collect

Account Information. When you create a Flux account we collect your name, email address, and authentication credentials. If you sign in via a third-party provider (Google, Discord, GitHub, or Apple) we receive the profile information that provider shares.

Usage Data. We collect anonymised usage metrics such as feature engagement, credit consumption, and session duration to improve the product. We do not log the content of your prompts or AI responses.

Device Information. We may collect basic device metadata (macOS version, hardware model, app version) for crash diagnostics and compatibility.

Payment Information. Payments are processed by our third-party payment processor. We do not store your full card number or banking details — only a tokenised reference and transaction metadata (amount, date, plan).

2. How We Use Your Information

Provide, maintain, and improve Flux and related services.

Process transactions and send billing-related communications.

Send product updates, security alerts, and support messages.

Detect, prevent, and address technical issues or abuse.

Comply with legal obligations.

3. Data Storage & Security

Your data is stored on servers managed by Supabase (hosted on AWS) with encryption at rest and in transit. We implement industry-standard security measures including row-level security, TLS 1.3, and regular security audits.

While we strive to protect your information, no method of electronic storage is 100 % secure. We cannot guarantee absolute security but will notify affected users promptly in the event of a breach.

4. Third-Party Services

Flux integrates with Anthropic's Claude API to power AI features. Prompts are sent to Anthropic for processing in accordance with their usage policies. We encourage you to review Anthropic's privacy policy.

We may use analytics providers and error-tracking services. These providers receive only anonymised or pseudonymised data.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

Anonymised analytics data may be retained indefinitely.

6. Your Rights

Depending on your jurisdiction you may have the right to access, correct, delete, or export your personal data. You may also object to or restrict certain processing. To exercise these rights, contact us at the email below.

7. Children's Privacy

Flux is not intended for users under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@getflux.app.