Terms of Service

1. Acceptance of Terms

By downloading, installing, accessing, or using Flux (the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to all of these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you and Flux ("Company", "we", "us", "our"). You represent that you are at least 18 years of age (or the age of majority in your jurisdiction), have the legal capacity to enter into this agreement, and are not prohibited from using the Service under any applicable law.

We may update these Terms at any time. We will notify you of material changes by email or by prominently posting a notice in the Service. Your continued use of the Service after any such change constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

2. Description of Service

Flux is an AI-powered productivity assistant for macOS that enables users to interact with AI models, automate tasks, and access AI capabilities through a native application and web interface. The Service includes the Flux macOS application, the Flux web dashboard, and any associated APIs (collectively, the "Service").

The Service relies on third-party AI model providers to generate responses. The quality, accuracy, and availability of AI outputs are subject to the capabilities and limitations of those providers. We do not guarantee the accuracy, reliability, completeness, or suitability of any AI-generated content.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Accounts & Authentication

You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us at support@goflux.dev of any unauthorised use of your account or any other security breach. We will not be liable for any losses arising from unauthorised use of your account.

You may authenticate via email/password or a supported third-party OAuth provider (Google, Discord, or others we may support from time to time). By using a third-party provider, you grant us permission to access and use the information that provider makes available to us in accordance with its own terms.

We reserve the right to suspend, disable, or terminate your account at our sole discretion, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or abusive behaviour, or for any other reason we deem appropriate. Upon termination, your right to use the Service ceases immediately.

4. Flux Credits, Billing & Payments

Credit System. The Service operates on a Flux Credit ("FC") system. Each subscription plan includes a monthly FC allowance as described on our pricing page. FC allowances reset at the start of each billing cycle and do not roll over to the next period.

Subscription Plans. We currently offer the following plans: (a) Free — 100 FC/month at no cost; (b) Flux Plus — 1,000 FC/month at $24.99/month or $239.88/year; (c) Flux Pro — 7,000 FC/month at $139.99/month or $1,343.88/year. Pricing is displayed in USD and is subject to change with 30 days' written notice.

Top-Up Credits. Additional FC may be purchased as one-time top-ups. Top-up credits are valid for 90 days from the date of purchase and expire thereafter with no refund or credit. Top-up credits are consumed before subscription FC.

Pay-As-You-Go. If enabled, pay-as-you-go allows usage beyond your monthly FC allowance, billed at 5¢ per FC. You authorise us to charge your saved payment method automatically for any PAYG overages.

API Usage. FC consumed via API keys is charged at the PAYG rate of 5¢ per FC, deducted from your available credit balance. API access requires an active Plus or Pro subscription.

Proration. When upgrading between paid plans, a credit may be applied toward your new plan based on the unused value of your current plan. Proration credits are applied as a discount on the upgrade charge and have no cash value. No refunds are issued for the difference.

Payment Processing. Payments are processed by a third-party payment processor. By providing payment information, you represent that you are authorised to use the payment method and authorise us to charge it for all amounts due. You are responsible for ensuring your payment information is accurate and up to date.

Taxes. You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities. We may collect taxes where required by law.

5. No Refunds Policy

All Sales Are Final. ALL PURCHASES — including but not limited to subscription fees, top-up credits, and any other charges — ARE FINAL AND NON-REFUNDABLE. We do not provide refunds, credits, or exchanges for any reason, including but not limited to: (a) unused FC or subscription time; (b) dissatisfaction with AI-generated outputs; (c) technical issues, downtime, or service interruptions; (d) accidental purchases; (e) plan changes or cancellations; (f) account termination by either party.

Cancellations. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to your plan features until that date. No refund or credit will be issued for the remaining period.

Chargebacks. Initiating a chargeback or payment dispute without first contacting us at support@goflux.dev constitutes a material breach of these Terms. We reserve the right to immediately suspend or terminate your account upon receiving a chargeback and to dispute the chargeback with supporting documentation.

Exceptions. Notwithstanding the above, refunds may be issued solely at our discretion or where strictly required by applicable consumer protection law in your jurisdiction. Any such refund will not exceed the amount paid in the 30 days preceding the claim.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You expressly agree not to:

(a) violate any applicable local, state, national, or international law, regulation, or treaty; (b) generate, transmit, distribute, or store content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, or racially or ethnically offensive; (c) impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity; (d) attempt to gain unauthorised access to any portion of the Service, other accounts, or systems connected to the Service; (e) reverse-engineer, decompile, disassemble, or attempt to extract source code from the Service; (f) use the Service to develop competing products or services; (g) use automated scripts, bots, scrapers, or other tools to access the Service except through our published API with a valid API key; (h) circumvent, disable, or otherwise interfere with security-related features of the Service; (i) use the Service to send unsolicited commercial communications or spam; (j) use the Service for any form of academic fraud, plagiarism, or cheating; (k) use AI-generated outputs to deceive others by presenting them as original human work in contexts where that distinction is material.

We reserve the right — but not the obligation — to monitor use of the Service and to remove or restrict access to any content or user that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.

7. API Access & Rate Limits

API access is granted to Plus and Pro subscribers only. API keys are personal and non-transferable. You are responsible for keeping your API keys confidential and for all usage under your keys.

We may impose rate limits, daily FC caps, or other usage restrictions on API access at any time. We reserve the right to throttle, suspend, or revoke API access for any account that we determine is abusing the API, causing disruption to other users, or consuming resources disproportionate to fair usage.

You may not resell, sublicense, or otherwise redistribute API access to third parties without our prior written consent.

8. Intellectual Property

Our Property. The Service and all its content, features, functionality, branding, and underlying technology (including but not limited to the Flux name, logo, software code, and design) are owned by us or our licensors and are protected by intellectual property laws. Nothing in these Terms grants you any ownership interest in the Service.

Your Content. You retain ownership of the content you input into the Service ("User Content"). You grant us a limited, non-exclusive, royalty-free, worldwide licence to process and transmit your User Content solely as necessary to provide the Service to you. We do not claim ownership of your User Content and do not use it to train AI models.

AI Outputs. AI-generated responses are provided to you for your personal use. We make no representations regarding the intellectual property status of AI outputs, and you use them at your own risk. You are solely responsible for ensuring your use of AI outputs complies with applicable laws.

Feedback. Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to compensate you.

9. AI-Generated Content & No Professional Advice

AI outputs generated through the Service are for general informational and productivity purposes only. They may be inaccurate, incomplete, outdated, offensive, or unsuitable for your intended use. You must independently verify any AI-generated information before relying on it.

The Service does not provide professional advice of any kind. AI outputs are not a substitute for qualified legal, medical, financial, psychological, technical, or any other professional advice. Never disregard or delay seeking professional advice because of something an AI generated through the Service.

We expressly disclaim any liability arising from your reliance on AI-generated content for any purpose.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in our Privacy Policy.

11. Third-Party Services & Links

The Service integrates with third-party AI model providers, authentication providers, and payment processors. These third parties have their own terms of service and privacy policies, which you are responsible for reviewing and complying with. We are not responsible for the practices or content of any third-party services.

The Service may contain links to third-party websites. We have no control over those sites and accept no responsibility for their content or practices.

12. Disclaimers of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT: (a) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (b) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (c) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (d) AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PURPOSE.

YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT FULLY APPLY TO YOU.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (a) THE TOTAL AMOUNT YOU PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (b) ONE HUNDRED US DOLLARS ($100).

THE LIMITATIONS OF LIABILITY IN THIS SECTION APPLY TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to defend, indemnify, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of or inability to use the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any rights of a third party; (e) any User Content you submit through the Service; or (f) any action taken by the AI assistant that you authorised or enabled.

15. Dispute Resolution & Arbitration

Informal Resolution. Before filing any formal legal claim, you agree to first contact us at support@goflux.dev and attempt to resolve the dispute informally. We will try to resolve it within 30 days.

Binding Arbitration. If we cannot resolve the dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration rather than in court, except that either party may bring individual claims in small claims court if the claim qualifies.

No Class Actions. YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. All claims must be brought in your individual capacity only.

Arbitration Rules. The arbitration shall be conducted in English under the rules of a recognised arbitration body. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Time Limit. Any claim arising under these Terms must be filed within one (1) year after the cause of action arose, or it is permanently barred.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States of America, without regard to conflict-of-law principles. To the extent any dispute is not subject to arbitration, you consent to exclusive jurisdiction in the federal or state courts located in the United States.

17. Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, governmental action, internet outages, power failures, third-party service failures (including AI model providers and cloud infrastructure), or any other event outside our reasonable control.

18. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service at our sole discretion, with or without notice and without liability, for any reason including violation of these Terms.

Upon termination: (a) all licences granted to you immediately terminate; (b) you must cease all use of the Service; (c) we may delete your account data as described in our Privacy Policy; (d) any accrued rights, payment obligations, and provisions that by their nature should survive will remain in effect, including Sections 5 (No Refunds), 8 (Intellectual Property), 9 (AI-Generated Content), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), and 15 (Dispute Resolution).

19. General

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations.

Notices. We may send notices to the email address associated with your account. Legal notices to us must be sent to support@goflux.dev.

20. Contact Us

If you have questions about these Terms, please contact us at support@goflux.dev.